General information and good practices
The information provided below forms an overview of the key functionalities and principles of the SAVVIE site. Should you want to understand your legal rights and obligations with respect to your use of the Vinted site, then please consult our Terms and Conditions
WHAT IS SAVVIE?
SAVVIE is an online marketplace through which users are able to sell or purchase certain items from other users. SAVVIE does not sell or buy items shown on the site and is not a party to any transaction between users.
WHO CAN USE OUR WEBSITE?
You may not use the site If you are 18 years or younger, then your parent or guardian (adult) must register your account and supervise your use of the site.
WHAT KIND OF ITEMS CAN BE SOLD ON SAVVIE?
We seek to ensure that SAVVIE is a friendly and safe place for its users. Therefore, when you list an item, you must make sure that you are allowed to trade that item:
You can sell:
- Women’s, men’s and children’s clothing, footwear and accessories.
- Women’s hair tools, such as hairdryers, stylers, straighteners etc.
You cannot sell:
- Items prohibited or restricted by law (such as counterfeit items or stolen goods,
- Items that do not comply with hygiene standards, or may pose health or safety risks (such as worn underwear or swimwear)
- Items that simply do not align with the SAVVIE vision (such as animal fur)
- Items purchased in bulk or typically sold as low value drop shipping items.
- A large number of brand-new items, including items with tags.
- Items with a note such as “can be ordered”, “sold”, “currently out of stock”, “check back later”, etc.
Please bear in mind the above list is not exhaustive and is to be viewed as a guide only.
HOW TO SELL AN ITEM ON SAVVIE?
Listing items for sale on SAVVIE is free of charge for members (other than nominal credit card fees) but you must be a member to sell. To list an item you must comply with the rules outlined above. When you list an item for sale you must complete all the information, including the selling category that most accurately represents the item and upload at least one good quality photo of the item.
You cannot use photographs found on the internet and/or photos of a similar item. The description and photographs of the item must reflect the actual quality and external appearance of the item, as well as any faults, defects or alterations affecting the item.
HOW ARE ITEMS RANKED ON SAVVIE?
By default, listings presented on SAVVIE’S landing page or in the search results are sorted by “relevance” taking into account the following criteria, listed below in order of importance:
- Relevance to the search query
- The user’s preferences (e.g. categories, sizes);
- Historical data about user’s browsing habits (sizes, price range, condition, brands of listings the Buyer has engaged with);
- The date on which a given item was uploaded.
When a user searches for an item, listings are sorted by default by “relevance”.
Sellers can improve the visibility of their items by opting to highlight the item for 7 days.
HOW CAN A BUYER PAY FOR AN ITEM?
You can pay on SAVVIE by using credit cards, debit cards or any other payment method offered on the site.
IS SAVVIE’S SERVICE FREE?
For sellers
Listing the items for sale on SAVVIE is free of charge once the initial annual membership fee has been paid, and the only other charges are the credit card fees.
For Buyers
The buyer just pays the purchase price stated and the courier delivery charge which is just AED 15/- up to 5kg and AED 2/- per additional Kg thereafter.
DISPUTES BETWEEN USERS AND SAVVIE
In the event of a disagreement between SAVVIE and a user, SAVVIE encourages users to reach out to SAVVIE first in any case to find an amicable solution. In that regard, the user may:
- Address a written complaint to SAVVIES’s customer support on hello@sav-vie.com
- SAVVIE will use its best endeavors to try and resolve the user’s complaint in an amicable manner.
RATING A PURCHASE/SELLER ON SAVVIE
When a transaction is complete the buyer can rate their experience by giving a star rating. Every rating is connected to the respective transaction, so it is not possible to rate a user with whom you have not made any transaction. The rating procedure is as follows:
- Choose the number of stars you would like to give, ranging from one star to five stars (1 being the lowest, indicating a bad experience and 5 being the best )
Calculating the average star rating
A user’s average star rating is based on the average amount of stars that this member has received. Only feedback left by other users or SAVVIE affect the star rating. Every feedback counts, so if the same user leaves more than one feedback, each of them will be taken into account.
To calculate a user’s average star rating, SAVVIE rounds the average rating up to the closest star or half of a star:
LEGAL RIGHTS OF BUYERS
SAVVIE is an online marketplace for transactions carried out between private individuals.
Absence of the right to reject.
For transactions between private individuals, the provisions of the applicable legal acts do not include any obligation for a private seller to offer a right to reject. However, some private sellers may nonetheless decide to offer the option to return or exchange an item (for example, by mentioning this in the descriptive section of their advertisement).
Below, you will find some information on the rights and obligations which apply to sales conducted between private individuals.
Contract formation, title, quality and description of goods
Certain rules apply to the sale of goods. The seller must have the right to sell the goods; the seller must be the owner or have permission from the owner to sell the goods and the goods must match the description and the photograph used.
Faulty Goods. Goods from private sellers do not have to be fault-free, and if the marks were clearly mentioned by the seller or visible in the seller’s photograph, then the buyer in those circumstances has no case against the seller. However, if the goods were advertised as ‘good as new’, for example, you have the right to ask for a refund. Misrepresentation is illegal, but a lack of information is not. Any refund will be made to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed.
